Shipping policy

Shipping Policy – Surprise & Shine 📦✨

We aim to deliver your Surprise & Shine box as quickly and smoothly as possible.

Processing Time
Orders are processed within 1–3 business days. During busy periods (holidays, special launches), this may take slightly longer.

Shipping Times

• UK: 2–5 business days

• Europe: 5–10 business days

• International: 7–15 business days

Shipping times may vary depending on location and carrier delays.

Shipping Costs
Shipping fees are calculated at checkout based on your location. Occasionally, we offer free shipping promotions.

Tracking Your Order
Once your order is shipped, you will receive a tracking number via email so you can follow your delivery.

Delays & Issues
We are not responsible for delays caused by couriers, customs, or incorrect shipping information. Please double-check your address before ordering.

Lost or Damaged Items
If your order arrives damaged or hasn’t arrived within a reasonable time, contact us at surpriseandshineshop@gmail.com and we’ll help resolve it.